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Enterprise companies are delivered to prospects, supporting their wants, generally through the assist for a business process or immediately supporting a service or product delivered to finish customers. A business service could also be supported by a number of IT service(s), and may consist nearly completely of IT providers particularly the place the IT service is directly buyer-dealing with. Examples embrace online banking and on-line buying.
Advocates of BSM often use it to assist a change from a tradition which is very expertise-focused to a position which understands and focuses on enterprise goals and advantages. Reasonably than supporting an internalized expertise view, there is a shift to recognize and support buyer needs and the supply of worth to enterprise stakeholders including shareholders. A BSM initiative usually underpins a shift in maturity for an IT department or service provider in the direction of a extra proactive and predictive operating mannequin relatively than the reactive and fire-fighting habits which has been widespread in many IT operations. IT departments and Service Suppliers who attain this stage of maturity often report improved relationships with their clients and enterprise colleagues, being acknowledged as ‘Trusted Business Companions’ and ‘Competent Suppliers’ who deliver added business value rather than being thought of a commodity or ‘Mandatory Evil’.
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